We aim to reply within 3 business days, excluding weekends and holidays.

Please be sure to include your order number when inquiring about a product you have ordered.

《For customers using carrier mail (DOCOMO, AU, SOFTBANK, etc.)》

Due to the security settings of each carrier, there are many cases where the email does not arrive.
In order to prevent trouble when making inquiries, please use an address that can be received by a computer, such as gmail, if you have one.