After submitting your inquiry, we will send you an email, so please follow the instructions.
Q.If the product you received is defective or you received a different product from what you ordered.
A.If you receive a defective item or an item that is different from what you ordered, we will either return it or exchange it for the same item.
(However, exchanges are only available when there is stock.)
Please note that if you do not contact us within 7 days after the product arrives, we cannot accept exchanges or returns.
Please note that we cannot accept returns or exchanges in the following cases.
・Returns and exchanges due to customer's convenience (color, size, etc.)
・Items without tags ・Items that have passed 8 days or more after arrival ・Items that have been used, repaired, washed, or cleaned
If there is a problem with the product, please contact us using the inquiry form within 7 days after the product arrives.
Please fill in the following at that time.
- name (full name)
- Contact phone number or email address
- Product name
- If you wish to exchange or return an item, please let us know what you would like to do and describe the defective part of the item .
Q.If you ordered the wrong product
A. We do not usually accept returns or refunds.
Q. About refund
A.Only if the product you received is defective or if you receive a different product from the order.
If the payment has already been confirmed, the refund will be made by bank transfer.
No actual debit will occur until your order has been shipped.
If the transaction is canceled, the line of credit will be released and you will no longer be charged.
Q.Regarding long-term absences and incomplete addresses
If the customer is absent, the delivery company will contact you with a notice of absence. Please request redelivery by yourself from the notice of absence.
In addition, products that have passed more than 7 days from the shipping date will be automatically returned to the warehouse.
*If there is an error in the delivery address, it will be returned as the address is unknown.
* Products that have expired will be discarded, so we cannot accept any correspondence such as re-shipment or refund under any circumstances.
・There are a lot of omissions in the street address, so please check when purchasing.
If cancellations continue due to customer's convenience (long-term absence, incomplete address), we will take measures to limit payment methods. Please make sure that you receive the ordered products within the period.
Q.I want to change the shipping address or email address.
A. In our shop, you can change the shipping address or email address even after purchasing. If you are interested, please contact us from the inquiry form.
Q.I have ordered an item, but it has not arrived.
A.Our shop will order the ordered items from overseas warehouses and ship them to the customer, so basically it will take about 7 days after the payment is received. .
If the product has not arrived after one month of placing your order, please contact us using the inquiry form. Shop staff will respond within 24 hours.
Sorry for the inconvenience, but thank you in advance.
Q.I have purchased a product, but I have not received a shipping email.
A.Once shipping is complete, a shipping email will be automatically sent to your registered email address.
It is possible that the e-mail has been mistakenly entered as spam, so please check your spam box once again.
*If it has been about 7 days since the customer made the payment, we would appreciate it if you could wait for a while because the ordered product is being ordered from the overseas warehouse.
*If the product has not arrived after one month of placing your order, please contact us using the inquiry form. Shop staff will respond within 24 hours.
1) At our store, the liquidity of the inventory is high, and it may be out of stock or defective in shipping after placing an order. In the unlikely event that an item is out of stock or has been shipped, we will contact you by email.
2) Regarding the product delivery period, if you purchase products with different delivery periods at the same time, they will be shipped according to the later delivery date.
3) The color of the product may differ from the image due to indoor lighting and lighting conditions. Also, please understand that the characteristics of each monitor may differ before purchasing.
4) We do not accept color or size changes for orders that have been completed.
・We do not accept any returns or exchanges due to customer reasons such as changing the size, color, image, or actual size.
・Because it is an overseas product, the size may vary.
・Because it is an overseas product, there is a difference between the photo and the fabric material.
・Because it is an overseas product, sewing may be rough. There may be fraying, unfinished threads, no washing tag, wrinkles, loose beads and buttons. Please purchase after understanding.
・Because it is an overseas product, there are products that do not have holes in the buttonholes of bottoms such as jeans and denim, blouses, and jackets. In that case, please note that you will have to open the holes yourself.
・We cannot exchange/return items that have been tried on or washed, as well as items that have smells or stains on them.
・Items that have passed 7 days or more after arrival cannot be exchanged/returned.